Understands customer intent
The assistant recognizes what customers want and picks the right answer or action.
Understand intentAnswer from knowledge
Infoseed / Products
AI Chatbot
An AI chatbot that answers customers around the clock
Build a drag-and-drop chatbot that understands Arabic and dialects, answers questions, completes requests, and hands over to agents when needed.
InfoseedKnowledge into answersConversations
Customer 1
9:41Hello, what are your Friday working hours?
Customer 2
9:42Great, I'd like to book a maintenance appointment for my device
Customer 3
9:43Saturday 10 AM
Assigned teamCustomer care
Customer conversation
Message
AI ChatbotIllustrative workspace · Sample data
AI Chatbot in your customer's journey
An AI assistant that understands dialect, answers from your knowledge base, and hands over when needed.
Seamless handover
Passes the chat to your team with a full summary when a human touch is needed.
Complete the actionHand over with context
Built around the way you work
Prepare your knowledge base, response boundaries, and handover rules.
No-code setup
Design conversations in a simple visual editor.
Knowledge base
Train the assistant on your content.
Dialect understanding
Talks in Modern Standard and Gulf Arabic.
Real actions
Tracks orders and books appointments.
Agent handover
Transfers with context when needed.
Continuous improvement
Reports on the most frequent questions.
AI Chatbot capabilities
- Visual conversation editor
- Answers from your knowledge base
- Interactive buttons and lists
- Data capture in the chat
- Smart agent handover
A connected experience with Infoseed
- Built for regional customers
- Works on every channel
- Secure and privacy-minded
- Launch within days
See it in action
An assistant that understands, answers, and acts
An AI assistant that understands dialect, answers from your knowledge base, and hands over when needed.
InfoSeedBusiness account · Online
Today
Customer
Hello, what are your Friday working hours?
9:411 / 8
How it works
- Understand intent
The assistant reads the request in natural dialect.
- Answer from knowledge
Replies come from your up-to-date knowledge base.
- Complete the action
Books, tracks, and updates data inside the chat.
- Hand over with context
Passes the chat to an agent with a full summary.
Connected to your everyday tools
Bring the relevant customer and order context into the journey. Connection availability and configuration are confirmed with the Infoseed team for your systems and requirements.
Integrations Hub
Sync orders & customers
Connect the store & track orders
Sync products & orders
Sync contacts & deals
Sync customer records
Link invoices & inventory
Export reports automaticallyFreshdesk
Escalate & follow up tickets
Escalate & follow up tickets
Before you begin
Questions about AI Chatbot
Prepare your knowledge base, response boundaries, and handover rules.
Complete the journey
Agent Console
Empower your team with a unified inbox for WhatsApp, Instagram, Messenger, SMS, and web chat, with smart routing and full customer history.
Explore
One official WhatsApp number your team and AI assistant reply from, with campaigns, templates, and reports.
ExploreIntegrations Hub
Connect InfoSeed to your store, CRM, and support tools so data moves automatically between systems.
Explore
Success stories