Interactive voice menus
Route callers to the right department automatically.
Interactive menusScheduled calls
Infoseed / Engagement Channels
Voice
Automated calls and smart voice responses
Send voice reminders and codes and build interactive menus that serve callers without waiting.
InfoseedCaller journeyInteractive voice menus
Step 1Interactive menus
Voice menus route callers to the right department.
Step 2Scheduled calls
Automatic voice reminders and verification codes.
Step 3Team routing
Transfer the call to an agent when needed.
Step 4Reports
Call duration and outcomes in one dashboard.
VoiceIllustrative workspace · Sample data
Voice in your customer's journey
An interactive voice menu routing callers, plus a scheduled appointment reminder call.
Voice reminders
Remind customers about appointments and payments with a call.
Team routingReports
Built around the way you work
Prepare voice scripts, departments, and call-routing paths.
Interactive response
Flexible voice menus.
Voice codes
Verify by call.
Reminders
Scheduled calls.
Routing
To the right agent.
Recordings
Quality review.
Reports
Call duration and outcomes.
Voice capabilities
- Interactive voice menus
- Voice verification codes
- Scheduled calls
- Team routing
- Call reports
A connected experience with Infoseed
- Suits every customer
- Reduces call-center load
- Arabic voice messages
- Local support
Listen to it
A call answered before the customer waits
Press play and hear the agent reply with voice notes inside the chat: a reminder, a quick-reply menu, confirmation and goodbye.
InfoSeed ClinicBusiness account · Online
Today
Turn your sound on, then press “Play conversation”.
How it works
- Interactive menus
Voice menus route callers to the right department.
- Scheduled calls
Automatic voice reminders and verification codes.
- Team routing
Transfer the call to an agent when needed.
- Reports
Call duration and outcomes in one dashboard.
Connected to your everyday tools
Bring the relevant customer and order context into the journey. Connection availability and configuration are confirmed with the Infoseed team for your systems and requirements.
Integrations Hub
Sync orders & customers
Connect the store & track orders
Sync products & orders
Sync contacts & deals
Sync customer records
Link invoices & inventory
Export reports automaticallyFreshdesk
Escalate & follow up tickets
Escalate & follow up tickets
Before you begin
Questions about Voice
Prepare voice scripts, departments, and call-routing paths.
Complete the journey
Agent Console
Empower your team with a unified inbox for WhatsApp, Instagram, Messenger, SMS, and web chat, with smart routing and full customer history.
ExploreAI Chatbot
Build a drag-and-drop chatbot that understands Arabic and dialects, answers questions, completes requests, and hands over to agents when needed.
Explore
One official WhatsApp number your team and AI assistant reply from, with campaigns, templates, and reports.
Explore
Success stories