Story replies
Turn story engagement into conversations.
Instant greetingCatalog in chat
Infoseed / Engagement Channels
Instagram DM
Reply to Instagram messages fast and smart
Manage DMs, story replies, and comments from one inbox with automatic replies.
InfoseedEngagement starts with contentConversations
Customer 1
9:41Hi
Customer 2
9:42Handbags
Customer 3
9:43BG-004
Assigned teamCustomer care
Direct messageActive now
Message
Instagram DMIllustrative workspace · Sample data
Instagram DM in your customer's journey
An Instagram conversation that opens with an automated reply, shows a photo catalog, collects the delivery address, and quotes the fee before confirming.
From comment to DM
Automatically message people who comment on your post.
Address and costOne-tap confirm
Built around the way you work
Identify your business account, content, qualification questions, and handover rules.
Auto replies
Instant answers.
Stories
Replies to mentions.
Comments
Automatic DMs.
Unified inbox
With other channels.
Handover
To your team.
Reports
Chat performance.
Instagram DM capabilities
- Automatic replies
- Story replies
- DMs from comments
- Agent handover
- Reports
A connected experience with Infoseed
- Faster follower engagement
- Sales from content
- Unified management
- Easy setup
See it in action
From an Instagram DM to a completed order
An Instagram conversation that opens with an automated reply, shows a photo catalog, collects the delivery address, and quotes the fee before confirming.
InfoSeedBusiness account · Online
Today
Customer
Hi
9:411 / 12
How it works
- Instant greeting
The automated reply welcomes the customer the moment a message arrives.
- Catalog in chat
Product photos arrive with item codes to choose from.
- Address and cost
The customer shares a location; delivery fee and time are quoted.
- One-tap confirm
A confirm button completes the order without leaving Instagram.
Connected to your everyday tools
Bring the relevant customer and order context into the journey. Connection availability and configuration are confirmed with the Infoseed team for your systems and requirements.
Integrations Hub
Sync orders & customers
Connect the store & track orders
Sync products & orders
Sync contacts & deals
Sync customer records
Link invoices & inventory
Export reports automaticallyFreshdesk
Escalate & follow up tickets
Escalate & follow up tickets
Before you begin
Questions about Instagram DM
Identify your business account, content, qualification questions, and handover rules.
Complete the journey
Agent Console
Empower your team with a unified inbox for WhatsApp, Instagram, Messenger, SMS, and web chat, with smart routing and full customer history.
ExploreAI Chatbot
Build a drag-and-drop chatbot that understands Arabic and dialects, answers questions, completes requests, and hands over to agents when needed.
Explore
One official WhatsApp number your team and AI assistant reply from, with campaigns, templates, and reports.
Explore
Success stories