One profile per customer
Bring store, chat, and campaign data into one profile.
Unified profileLive segments
Infoseed / Products
Audience
Know your customers and segment them precisely
Unify customer profiles from every source and build segments that send the right message to the right person.
InfoseedFrom profile to segmentOne profile per customer
Bring store, chat, and campaign data into one profile.
Customer profile 1Unified customer profile
Conversation history
Customer profile 2Auto-updating segments
Conversation history
Customer profile 3Custom tags and attributes
Conversation history
Customer profile 4Cross-channel engagement history
Conversation history
AudienceIllustrative workspace · Sample data
Audience in your customer's journey
A message reaching a customer in the “no purchase in 60 days” segment with a tailored offer.
Dynamic segments
Segments that update automatically by behavior and interests.
Tailored messageMeasure impact
Built around the way you work
Identify your data sources, key attributes, and communication consent.
Unified data
One source for all customer information.
Smart segmentation
Segment by purchases, engagement, and location.
Tags and attributes
Classify customers flexibly.
Import and export
Move your data easily.
Privacy
Manage consent and opt-ins.
Campaign ready
Send to a segment directly.
Audience capabilities
- Unified customer profile
- Auto-updating segments
- Custom tags and attributes
- Cross-channel engagement history
- Consent management
A connected experience with Infoseed
- Organized data in one place
- Connects to your store and CRM
- Full permission control
- Local support
See it in action
One segment, a message that fits it
A message reaching a customer in the “no purchase in 60 days” segment with a tailored offer.
InfoSeedBusiness account · Online
Today
Infoseed agent
Good evening Sara! We missed you — 20% off your favorite skincare collection, just for you.
9:411 / 6
How it works
- Unified profile
Store and chat data merge into one customer profile.
- Live segments
Segments refresh automatically with every interaction.
- Tailored message
Each customer gets content matching their behavior.
- Measure impact
Results tie back to the segment to improve campaigns.
Connected to your everyday tools
Bring the relevant customer and order context into the journey. Connection availability and configuration are confirmed with the Infoseed team for your systems and requirements.
Integrations Hub
Sync orders & customers
Connect the store & track orders
Sync products & orders
Sync contacts & deals
Sync customer records
Link invoices & inventory
Export reports automaticallyFreshdesk
Escalate & follow up tickets
Escalate & follow up tickets
Before you begin
Questions about Audience
Identify your data sources, key attributes, and communication consent.
Success stories