Infoseed / Engagement Channels

SMS

Text messages that reach every customer

Send verification codes, alerts, and offers by SMS quickly and reliably.

InfoseedInfoseedFrom event to message
Message content

Instant verification codes

Send login and verification codes in seconds.

Custom sender name
Verification codes
Delivery reports
InfoSeed9:41

Your verification code: 5821. Never share it with anyone.

Message preview
SMSIllustrative workspace · Sample data

SMS in your customer's journey

A verification code and a transaction alert arriving instantly under an official sender name.

01

Instant verification codes

Send login and verification codes in seconds.

Instant sendingSender name
02

Transaction alerts

Tell customers about order and payment status instantly.

Delivery reportsSimple API
VERIFICATION VIA SMS

OTP: one code, one verification

OTP stands for One-Time Password: a temporary code used once to verify a login or action. Sending it by SMS helps check that the customer has access to the registered phone number, without requiring an internet connection to receive the message.

Infoseed

Your verification code is

482 916Do not share this code with anyone.Example SMS · Not a real code

How SMS verification works

  1. 01

    Request verification

    The customer signs in, registers, or starts an action that needs verification.

  2. 02

    Receive an SMS

    Your system generates a temporary code and sends it to the customer's phone.

  3. 03

    Enter the code

    The customer enters the code in your website or application.

  4. 04

    Validate and continue

    Your system checks the code and its expiry before allowing the action.

Account registration

Verify access to the phone number supplied during registration.

Sign-in verification

Add a verification step alongside your account security controls.

Sensitive actions

Request an additional check for payments or important account changes.

A secure setup should use short-lived, single-use codes, limit verification attempts, and protect code generation and validation. SMS alone does not prevent every attack, including SIM swapping. The Infoseed team confirms integration requirements and the appropriate setup with you.

Built around the way you work

Define your sender name, message types, and sending triggers.

Sender name

Messages under your brand.

Verification codes

Protect customer accounts.

Campaigns

Offers to segments.

Delivery reports

Track every message.

Arabic support

Clear Arabic messages.

Scheduling

Send at the right time.

SMS capabilities

  • Custom sender name
  • Verification codes
  • Delivery reports
  • Scheduled sending
  • API

A connected experience with Infoseed

  • Reaches every phone
  • Fits sensitive alerts
  • Easy system connection
  • Local support
See it in action

A text message delivered in seconds

A verification code and a transaction alert arriving instantly under an official sender name.

InfoSeedBusiness account · Online
Today
Infoseed agent

Your verification code: 5821. Never share it with anyone.

9:41
1 / 6
Illustrative example · No messages are sent

How it works

  1. Instant sending

    Codes and alerts delivered in seconds on all networks.

  2. Sender name

    Messages appear under your official brand name.

  3. Delivery reports

    Know every message's status in real time.

  4. Simple API

    Easy integration with your existing systems.

Connected to your everyday tools

Bring the relevant customer and order context into the journey. Connection availability and configuration are confirmed with the Infoseed team for your systems and requirements.

InfoseedIntegrations Hub
SallaSync orders & customers
ZidConnect the store & track orders
ShopifySync products & orders
HubSpotSync contacts & deals
ZohoSync customer records
OdooLink invoices & inventory
Google SheetsExport reports automatically
Freshdesk
Escalate & follow up tickets
Explore integrations
Before you begin

Questions about SMS

Define your sender name, message types, and sending triggers.

Let's put SMS to work for your business

Explore Agentic Support

Success stories

Use-case examples with SMS

SMS

Instant verification codes

"Send login and verification codes in seconds." — this is what the outcome looks like when the service runs within the customer journey, with implementation tuned to connected systems and staff approval.

Trading company
SMS

Transaction alerts

"Tell customers about order and payment status instantly." — this is what the outcome looks like when the service runs within the customer journey, with implementation tuned to connected systems and staff approval.

Services company