Infoseed / Engagement Channels

Facebook Messenger

Turn Messenger conversations into sales

Automate replies to your Facebook Page messages, answer questions, and turn interest into customers.

Facebook Messenger in your customer's journey

A Messenger conversation that opens with an automated reply, shows a photo catalog, collects the delivery address, and quotes the fee before confirming.

01

Instant automatic replies

Answer incoming messages any time.

Instant greetingCatalog in chat
02

From ad to conversation

Start chats directly from Facebook ads.

Address and costOne-tap confirm

Built around the way you work

Prepare your business Page, qualification questions, and sales handover.

Auto replies

An assistant answers instantly.

Click-to-message ads

Customers from ads.

Unified inbox

With other channels.

Qualification

Ask and qualify prospects.

Handover

To your sales team.

Reports

Page and chat performance.

Facebook Messenger capabilities

  • Automatic replies
  • Facebook ads connection
  • Interactive buttons
  • Agent handover
  • Conversation reports

A connected experience with Infoseed

  • Never miss a message
  • More sales from your Page
  • Managed with other channels
  • Easy setup
See it in action

Turn a Messenger chat into a completed order

A Messenger conversation that opens with an automated reply, shows a photo catalog, collects the delivery address, and quotes the fee before confirming.

InfoSeedBusiness account · Online
Today
Customer

Hi

9:41
1 / 12
Illustrative example · No messages are sent

How it works

  1. Instant greeting

    The automated reply welcomes the customer and suggests sections.

  2. Catalog in chat

    Product photos arrive with item codes to choose from.

  3. Address and cost

    The customer shares a location; delivery fee and time are quoted.

  4. One-tap confirm

    A confirm button completes the order without leaving Messenger.

Connected to your everyday tools

Bring the relevant customer and order context into the journey. Connection availability and configuration are confirmed with the Infoseed team for your systems and requirements.

InfoseedIntegrations Hub
SallaSync orders & customers
ZidConnect the store & track orders
ShopifySync products & orders
HubSpotSync contacts & deals
ZohoSync customer records
OdooLink invoices & inventory
Google SheetsExport reports automatically
Freshdesk
Escalate & follow up tickets
Explore integrations
Before you begin

Questions about Facebook Messenger

Prepare your business Page, qualification questions, and sales handover.

Let's put Facebook Messenger to work for your business

Explore Agentic Support

Success stories

Use-case examples with Facebook Messenger

Facebook Messenger

Instant automatic replies

"Answer incoming messages any time." — this is what the outcome looks like when the service runs within the customer journey, with implementation tuned to connected systems and staff approval.

Trading company
Facebook Messenger

From ad to conversation

"Start chats directly from Facebook ads." — this is what the outcome looks like when the service runs within the customer journey, with implementation tuned to connected systems and staff approval.

Services company