Privacy Policy

Information We Collect

When you use our services, we may collect the following types of data:

• Personal Information: Name, email address, phone number, and business details you provide.
• Business Information: Business ID, WhatsApp Business Account (WABA) ID, WhatsApp phone numbers.
• Campaign Data: Templates, campaign settings, and analytics (sent, delivered, read, clicked, cost).
• Log Data: IP address, browser type, browser version, visited pages, time and date of access, and usage statistics.
• Cookies: We use cookies to improve user experience. You may disable cookies in your browser, but some features may not function properly.

Use of Information

We use the collected data only for:

We do not use your data for unrelated advertising, profiling, or resale.

• Delivering and improving our services.
• Verifying and managing WhatsApp Business Accounts.
• Sending and managing WhatsApp campaigns.
• Providing campaign performance analytics.
• Enabling integrations that you explicitly authorize, such as Google Sheets.

Meta / WhatsApp Data Access and Use

Our platform integrates with Meta’s WhatsApp Business API. When you connect your WhatsApp Business Account, we may access and process the following:

• Business ID and WABA ID.
• WhatsApp phone numbers linked to your business.
• Message templates used for campaigns.
• Campaign analytics (sent, delivered, read, clicked, cost).

Important Notes:

• We do not collect personal Facebook data (friends, photos, posts, or profile details).
• Data is used only to verify WABA ownership, deliver campaigns, and generate analytics reports.
• All Meta access tokens are encrypted, rotated regularly, and never shared with unauthorized parties.
• We do not share WhatsApp/Facebook data with third parties, except as required by law.

Google User Data Access

Infoseed provides integrations with Google Sheets to automate WhatsApp communications.

• We only access spreadsheets you explicitly select.
• Data is retrieved in real-time to power chatbot flows and customer interactions (e.g., order status, appointments, product details).
• We do not permanently store Google Sheet contents. Temporary cached data is deleted once the request is completed.
• We never access or store other files in your Google Drive.
• You may revoke access at any time from your Google account settings.

Data Retention

• WhatsApp/Meta and Google data are processed in real time.
• Any temporary cache is cleared immediately after processing.
• You may request deletion of your data by contacting us at support@info-seed.com, and we will comply within 30 days.

Data Security

• All tokens and credentials from Meta and Google APIs are securely encrypted.
• Access to data is strictly limited to authorized systems and personnel.
• While we apply industry-standard security measures, no method of storage or transmission over the internet is 100% secure.

Data Sharing

We do not share or sell user data to third parties. Data may only be disclosed if:

• Required by applicable law or regulation.
• Explicit consent is provided by the user.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If we become aware of such data, it will be deleted immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

• Email: support@info-seed.com
• Address: Infoseed Information Systems FZC Dubai.
• Address: 7th Circle Jordan – Amman.
• Address: Riyadh – Saudi Arabia, The Garage office.