Transport & Logistics
Industries / Transport & Logistics

Clear communication at every shipment stage

Keep customers informed from pickup to delivery and cut incoming calls.

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Transport & Logistics

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AI-generated suggestions; final scope is confirmed in consultation.

Use cases

Track shipments in the chat

Customers type a tracking number and get the status instantly.

01InfoSeed conversation
Fast ShippingOnline
Today
You

Hi, I'd like to check my shipment and find out when it will arrive.

9:41
Illustrative example · No messages are sent

Reschedule delivery

Let customers pick a new time or address without calling.

02InfoSeed conversation
Fast ShippingOnline
Today
You

Hi, I won't be home for the delivery. Can I change the time?

9:41
Illustrative example · No messages are sent

Proof of delivery

Send delivery confirmation and a service rating as soon as it arrives.

03InfoSeed conversation
Fast ShippingOnline
Today
Fast Shipping

Hi! Shipment SH-20481 was marked delivered today at 4:30 PM. Did it arrive in good condition?

9:41
Illustrative example · No messages are sent

Features

Automatic alerts

Messages at every status change.

Driver contact

Organized messages between customer and driver.

Service ratings

Feedback after every delivery.

Built for your function

Marketing

Send shipping offers to businesses and individuals with targeted campaigns.

An end-to-end automated delivery journey

  • Pickup confirmation
  • Automatic status updates
  • Delivery rescheduling
  • Delivery address change
  • Proof of delivery
  • Service rating
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Success stories

Use-case examples in Transport & Logistics

Transport & Logistics

From a shipment question to a clear update request

"The customer sends a shipment reference and gets the status from the connected system when available, or the request goes to our team with the relevant details."

Delivery company
Transport & Logistics

Delivery changes without repeating the issue

"Address or delivery-time changes reach our operations employee directly to review feasibility and approve them."

Logistics operations