Better resolutions with smart routing
Automatically route every enquiry to the right agent or team by request type.
Unified intakeSmart routing
Infoseed / Products
Agent Console
All customer conversations in one place
Empower your team with a unified inbox for WhatsApp, Instagram, Messenger, SMS, and web chat, with smart routing and full customer history.
InfoseedTeam workspaceConversations
Customer 1
9:41Hi, I'd like to check my order #4581
Customer 2
9:42Great! Can I change the delivery address?
Customer 3
9:43Al Narjis district, Riyadh, building 12
Assigned teamCustomer care
Customer conversation
Message
Agent ConsoleIllustrative workspace · Sample data
Agent Console in your customer's journey
A WhatsApp enquiry routed automatically to the right specialist, with the full history kept in one inbox.
All conversations in one place
Follow chats from every channel in one unified dashboard for faster support.
Reply with contextMeasure & improve
Built around the way you work
Define your teams, assignment rules, and the channels you want in your inbox.
Single unified interface
One view where many agents reply across channels.
Smart routing
Assign enquiries to experts for faster resolution.
Multiple channels, one location
WhatsApp, Facebook, SMS, and more together.
Personalization
Quick replies, notes, and customer history in every chat.
Live analytics
Watch team performance in real time.
Chatbot integration
Agents step in easily when needed.
Agent Console capabilities
- Connect unlimited agents to one WhatsApp number
- Automatic skills-based routing and assignment
- Agent availability and workload balancing
- Internal notes and collaboration tools
- Conversation handoff between agents
A connected experience with Infoseed
- Cloud-based, accessible from any device
- One official WhatsApp number for the whole team
- Full conversation history per customer
- Fast setup with local Arabic support
See it in action
One conversation, a whole team behind it
A WhatsApp enquiry routed automatically to the right specialist, with the full history kept in one inbox.
InfoSeedBusiness account · Online
Today
Customer
Hi, I'd like to check my order #4581
9:411 / 8
How it works
- Unified intake
Messages from every channel land in the same inbox.
- Smart routing
Each enquiry is assigned to the right team by type.
- Reply with context
Agents see the customer's history before replying.
- Measure & improve
Response speed and satisfaction tracked per chat.
Connected to your everyday tools
Bring the relevant customer and order context into the journey. Connection availability and configuration are confirmed with the Infoseed team for your systems and requirements.
Integrations Hub
Sync orders & customers
Connect the store & track orders
Sync products & orders
Sync contacts & deals
Sync customer records
Link invoices & inventory
Export reports automaticallyFreshdesk
Escalate & follow up tickets
Escalate & follow up tickets
Before you begin
Questions about Agent Console
Define your teams, assignment rules, and the channels you want in your inbox.
Complete the journey
AI Chatbot
Build a drag-and-drop chatbot that understands Arabic and dialects, answers questions, completes requests, and hands over to agents when needed.
Explore
One official WhatsApp number your team and AI assistant reply from, with campaigns, templates, and reports.
ExploreIntegrations Hub
Connect InfoSeed to your store, CRM, and support tools so data moves automatically between systems.
Explore
Success stories