Event-based journeys
Start a journey on sign-up, purchase, or cart abandonment.
TriggerSmart waits
Infoseed / Products
AiWorkspace
Orchestrate customer journeys across channels
Draw automated journeys with drag and drop: welcomes, reminders, post-purchase follow-ups, and more.
InfoseedAiWorkspaceEvent-based journeys
Step 1Trigger
The journey starts on cart abandonment or any store event.
Step 2Smart waits
Right timing between messages based on engagement.
Step 3Branches
Different paths for those who reply and those who don't.
Step 4Analytics
See where customers drop off and improve each step.
AiWorkspaceIllustrative workspace · Sample data
AiWorkspace in your customer's journey
An abandoned-cart journey: a reminder, then an incentive, then checkout — no team effort needed.
Conditions and branches
Pick the next path by each customer's reply and behavior.
BranchesAnalytics
Built around the way you work
Define your trigger, branch conditions, and time between actions.
Drag and drop
Easy visual building.
Triggers
Events from your store and systems.
Branches
Paths based on conditions.
Smart waits
Right timing between steps.
Multichannel
Move between WhatsApp and SMS.
Journey analytics
See where customers drop off.
AiWorkspace capabilities
- Drag-and-drop visual editor
- Store and system triggers
- Conditions and branches
- Wait steps
- Per-step reports
A connected experience with Infoseed
- Automation without a tech team
- Ready journey templates
- Works with every channel
- Flexible to edit
See it in action
An automated journey from cart to purchase
An abandoned-cart journey: a reminder, then an incentive, then checkout — no team effort needed.
InfoSeedBusiness account · Online
Today
Infoseed agent
Hi Khaled! You left something in your cart: wireless headphones for SAR 349. Complete your order?
9:411 / 8
How it works
- Trigger
The journey starts on cart abandonment or any store event.
- Smart waits
Right timing between messages based on engagement.
- Branches
Different paths for those who reply and those who don't.
- Analytics
See where customers drop off and improve each step.
Connected to your everyday tools
Bring the relevant customer and order context into the journey. Connection availability and configuration are confirmed with the Infoseed team for your systems and requirements.
Integrations Hub
Sync orders & customers
Connect the store & track orders
Sync products & orders
Sync contacts & deals
Sync customer records
Link invoices & inventory
Export reports automaticallyFreshdesk
Escalate & follow up tickets
Escalate & follow up tickets
Before you begin
Questions about AiWorkspace
Define your trigger, branch conditions, and time between actions.
Success stories