Resolves, not just replies
Tracks orders, updates bookings, and opens tickets directly in your systems.
AiWorkspace / Agentic Care
Agentic care that resolves requests end-to-end
- Instant resolution for recurring enquiries, around the clock
- Seamless handover to your team with full context
- Secure verification and onboarding inside the conversation
- Proactive updates that reduce incoming questions
Knows when to bring in your team
Sensitive conversations go to a human with a clear summary.
One context on every channel
Customers move from WhatsApp to email without re-explaining.
Customer service today is fragmented…
here's how AI solves it
- Understand the real goal behind every request
- Build a complete profile for each customer from interaction history, preferences and real-time data
- Carry customer context across every interaction for accurate, effective support
- Coordinate actions across tools, teams, systems and channels
- Keep the experience smooth and consistent
- Bring in a human when approvals or exceptions are needed
- Resolve issues efficiently while keeping full control
One control plane for every AI agent you deploy
InfoSeed AiWorkspace helps you build, govern, and scale AI agents across your business. Instead of one assistant, a coordinated team of agents works together, each with a clear role.
- Design agents with goals, steps, and memory
- Orchestrate specialist agents as one system
- Connect agents to tools, data, and channels
- Observe and review every action
- Keep your team in control of key decisions
Data
Acquisition agentSupport agentRetention agentVerification agent
Customer entry pointInfoSeed Store
Hello
Supervisor agentSystems
Human agent
ToolsYou lead the way. AI agents handle the work.
With AiWorkspaceWithout AiWorkspace
ExecutionAgents complete tasks end-to-endTeams trigger and manage every task manually
OrchestrationAutomatic coordination across specialist agentsManual routing and scattered workflows
OptimizationContinuous improvement from resultsPeriodic reviews and manual adjustments
PersonalizationIndividual, context-driven journeysBroad, scheduled messages
Human roleTeams direct, agents deliverTeams carry the whole workload
Everything your support team needs to serve faster
Instant answers
A connected knowledge base answers accurately in Arabic and English.
Ticket management
Create, update, and categorize tickets automatically in your help desk.
Smart human handoff
Route to the right teammate with a conversation summary and customer history.
Two solutions. One AI workforce. The entire customer journey covered.
Agentic Marketing
The agent starts the conversation when interest appears and guides the customer to purchase. Agents engage prospects the moment they show interest.
Explore Agentic MarketingAgentic Care
Tracks orders, updates bookings, and opens tickets directly in your systems. Instant resolution for recurring enquiries, around the clock.
Explore Agentic CarePlugs into the stack you already have
AiWorkspace connects to your CRM, billing, booking, and e-commerce platforms. Agents retrieve data, trigger workflows, and execute updates in real time.
Create a contact
Update order
Create an invoice
Search ticket
Connected care, start to finish
From the first message to a reassuring resolution
The Infoseed agent understands the request, checks the details and responds with context. When a human touch is needed, your team picks up with the full conversation.
- Answers connected to the customer's request
- A clear path to resolution
- Seamless handoff when needed
Infoseed · Customer careBusiness account
Order enquiry #1024In progress
TodayCustomer
Hi, where is my order #1024?
- Understand
- Verify details
- Order status
- Resolve & follow up
Sample conversation · no real messages sent
Regional expertise combined with AI intelligence
InfoSeed brings Arabic and dialect understanding, governance, and the market knowledge regional businesses need.
- Understands Arabic and Gulf dialects
- Supports English conversations
- Combines language models with intent understanding
- Built-in safety and privacy controls
- Clear permissions for every team and agent
- Test before go-live and monitor continuously
Speed, consistency, and resilience with governance and trust
Measurable outcomes, every time
Track every agent and conversation from one dashboard.
Scales across your business
Add agents and channels without rebuilding.
Proactive by design, safe by default
Controls and human review at every key decision.
Success stories